Refund policy

We want you to make decisions with peace of mind. This policy explains when and how payments made to Consultoria Dental CM LLC are refunded.

1. Second Look

A Second Look is paid at booking, and that payment reserves the doctor's time slot.

• You may reschedule at no cost by giving at least 24 hours' notice, writing to hola@consultoriadentalcm.com or via WhatsApp.
• If you cancel more than 24 hours in advance, you receive a 100% refund.
• If you cancel less than 24 hours in advance, or do not attend the video call without notice, the payment is non-refundable, because the time slot could no longer be offered to someone else.
• Once the video call has taken place, the service is considered delivered and is non-refundable.
• If you decide to proceed with treatment coordination, the amount paid for your Second Look credits in full toward the coordination fee.

2. Patient coordination

The coordination fee covers the virtual assessment, the preparation of the written plan and price, reserving dates and organizing the trip.

• If, following the virtual assessment, the doctor determines that you are not a candidate for the treatment you were seeking, you receive a 100% refund.
• If you decide not to continue after receiving your written plan, the service is considered delivered as to the portion already performed; the specific conditions are provided to you in writing before payment.

3. Treatment reservation deposit

The deposit secures your dates on the clinic's calendar in Medellín.

• If, at the in-person assessment, the doctor determines that you are NOT a candidate for the proposed treatment, the deposit is refunded in full.
• If you decide not to travel, or cancel for personal reasons, contact us as soon as possible: we will look at rescheduling your dates at no cost when the calendar allows. The specific cancellation conditions are provided in writing along with your plan, before you pay the deposit.

4. Digital products

The book and other digital products carry a 7 calendar day guarantee from purchase. If the product was not what you expected, write to us within that period and we will refund 100% of the amount paid.

5. How to request a refund

Write to hola@consultoriadentalcm.com from the email address used for the purchase or payment, stating the date and the item. We will confirm receipt and, where applicable, issue the refund to the original payment method, normally within 10 business days of approval. Final crediting times depend on your bank or card issuer.

6. Treatment payments

Fees for clinical treatment are agreed with the clinic in Medellín and are governed by the conditions the clinic provides to you in writing. This policy covers payments made to the Company (Second Look, coordination, reservation deposits and digital products).

7. Contact

Questions about this policy? Write to us at hola@consultoriadentalcm.com.